Duende Store

Complaints

Please choose a courier company other than Poczta Polska - it will allow for a much faster complaint process

Complaint Process

Step 1: Write us an email on reklamacje@duendestore.com

Step 2: Download the complaint form DOWNLOAD and complete it and attach it to the returned products

Step 3: Pack the items with the completed complaint form and send it to the following address:

Duende s.c.

Gabriela Narutowicza 62/12

97-300 Piotrków Trybunalski

Poland

Complaint Requirements

1. The Seller undertakes to consider the complaint within 14 working days from the moment of its delivery

2. The complaint covers only defects and damages not resulting from improper use of the product.

3. The shipping cost is borne by the buyer.

Dołącz do listy oczekujących Poinformujemy Cię, gdy produkt pojawi się w magazynie. Podaj poniżej swój poprawny adres e-mail.