{"id":7826,"date":"2020-03-19T11:54:52","date_gmt":"2020-03-19T10:54:52","guid":{"rendered":"http:\/\/serwer138476.lh.pl\/regulations\/"},"modified":"2022-05-12T22:46:04","modified_gmt":"2022-05-12T20:46:04","slug":"regulations","status":"publish","type":"page","link":"https:\/\/duendestore.com\/en\/regulations\/","title":{"rendered":"Regulations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7826\" class=\"elementor elementor-7826 elementor-1200\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f71d84c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f71d84c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;959c962&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3cb10f76\" data-id=\"3cb10f76\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-420b315a elementor-widget elementor-widget-heading\" data-id=\"420b315a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Regulations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-272f11cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"272f11cb\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;505b9d1&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-22704ca0\" data-id=\"22704ca0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4001306b elementor-widget elementor-widget-text-editor\" data-id=\"4001306b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The conclusion of the agreement between the Consumer and the Seller may take place in two ways.<\/span><\/p><p><span style=\"font-weight: 400;\">Before placing an order, the Consumer has the right to negotiate all provisions of the agreement with the Seller, including those changing the provisions of the following regulations. Negotiations should be conducted in writing and sent to the address of the Seller:<\/span><\/p><p><b>DUENDE Anna Paul, Magdalena Kucharska Civil Partnership<\/b><\/p><p><b>ul. Gabriel Narutowicza 62\/12<\/b><\/p><p><b>97-300 Piotrk\u00f3w Trybunalski<\/b><\/p><p><span style=\"font-weight: 400;\">If the Consumer resigns from the possibility of concluding an agreement through individual negotiations, the following terms and applicable law shall apply.<\/span><\/p><p><span style=\"font-weight: 400;\">Terms and conditions<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a71. DEFINITIONS<\/span><\/p><p><b>POSTAL ADDRESS<\/b><\/p><p><span style=\"font-weight: 400;\">name and surname or name of the institution, location in the city (in the case of a city divided into streets: street, building number, apartment or flat number; in the case of a city not divided into streets: city name and real estate number), postal code and city.<\/span><\/p><p><span style=\"font-weight: 400;\">ADDRESS OF RETURNS AND COMPLAINTS OF THE GOODS:<\/span><\/p><p><span style=\"font-weight: 400;\">DUENDE s.c.<\/span><\/p><p><span style=\"font-weight: 400;\">Ul. Gabriel Narutowicza 62\/12<\/span><\/p><p><span style=\"font-weight: 400;\">97-300 Piotrk\u00f3w Trybunalski<\/span><\/p><p><b>CONTACT DETAILS :<\/b><\/p><p><b>BOK:<\/b><span style=\"font-weight: 400;\"> e-mail: info@duendestore.com<\/span><\/p><p><b>Returns: <\/b><span style=\"font-weight: 400;\">zwroty@duendestore.com<\/span><\/p><p><b>Complaints: <\/b><span style=\"font-weight: 400;\">reklamacje@duendestore.com<\/span><\/p><p><b>DELIVERY<\/b><\/p><p><span style=\"font-weight: 400;\">The type of transport service along with the specification of the carrier and the cost are listed in the delivery price list<\/span><\/p><p><b>DELIVERY PRICE LIST<\/b><\/p><p><span style=\"font-weight: 400;\">The list of available types of delivery and their costs at <span style=\"text-decoration: underline;\"><a href=\"https:\/\/duendestore.com\/en\/delivery\/\">https:\/\/duendestore.com\/en\/delivery\/<\/a><\/span><\/span><\/p><p><b>A PROOF OF PURCHASE<\/b><\/p><p><span style=\"font-weight: 400;\">This includes an invoice or a receipt or other document issued in accordance with the Value Added Tax Act of March 11, 2004, as amended, and other applicable laws.<\/span><\/p><p><b>PRODUCT CARD<\/b><\/p><p><span style=\"font-weight: 400;\">A single subpage of the store containing information about a single product.<\/span><\/p><p><b>CLIENT<\/b><\/p><p><span style=\"font-weight: 400;\">A natural person, legal person or an organizational unit without legal personality but having legal capacity, making a purchase from the Seller directly related to its business or professional activity.<\/span><\/p><p><b>CIVIL CODE<\/b><\/p><p><span style=\"font-weight: 400;\">Civil Code Act of April 23, 1964, as amended.<\/span><\/p><p><b>CODE OF GOOD PRACTICE<\/b><\/p><p><span style=\"font-weight: 400;\">A set of rules of conduct, and in particular the ethical and professional standards referred to in Art. 5 of the Act on Counteracting Unfair Market Practices of August 23, 2007, as amended.<\/span><\/p><p><b>CONSUMER<\/b><\/p><p><span style=\"font-weight: 400;\">A natural person making a purchase from the Seller not directly related to its business or professional activity.<\/span><\/p><p><b>SHOPPING CART<\/b><\/p><p><span style=\"font-weight: 400;\">A list of products made from the products offered in the store based on the Buyer&#8217;s choices.<\/span><\/p><p><b>CONSUMER<\/b><\/p><p><span style=\"font-weight: 400;\">Both the consumer and the client.<\/span><\/p><p><b>PLACE OF PUBLICATION<\/b><\/p><p><span style=\"font-weight: 400;\">Postal address or collection point indicated by the <\/span><span style=\"font-weight: 400;\">Consumer<\/span><span style=\"font-weight: 400;\"> in the order.<\/span><\/p><p><b>THE MOMENT OF DELIVERY<\/b><\/p><p><span style=\"font-weight: 400;\">The moment when the <\/span><span style=\"font-weight: 400;\">Consumer<\/span><span style=\"font-weight: 400;\"> or a third party indicated by him for collection takes possession of the item.<\/span><\/p><p><b>PAYMENT<\/b><\/p><p><span style=\"font-weight: 400;\">The entity providing online payment services is PayPro S.A<\/span><\/p><p><i><span style=\"font-weight: 400;\">If there is a need to return funds for a transaction made by the <\/span><\/i><i><span style=\"font-weight: 400;\">Consumer <\/span><\/i><i><span style=\"font-weight: 400;\">with a payment card, the seller will be refunded to the bank account assigned to the payment card of the Ordering Party.<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">Payment methods available:<\/span><\/p><p><span style=\"font-weight: 400;\">Credit cards:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visa<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visa Electron<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">MasterCard<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">MasterCard Electronic<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maestro<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">When paying by card, the order processing time in Poland is up to 3 business days.<\/span><\/p><p><b>CONSUMER LAW<\/b><\/p><p><span style=\"font-weight: 400;\">Consumer Rights Act of May 30, 2014.<\/span><\/p><p><b>SUBJECT OF THE AGREEMENT<\/b><\/p><p><span style=\"font-weight: 400;\">Agreement<\/span><span style=\"font-weight: 400;\"> Products and Delivery.<\/span><\/p><p><b>THING<\/b><\/p><p><span style=\"font-weight: 400;\">A movable item that may be or is the subject of the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">.<\/span><\/p><p><b>STORE<\/b><\/p><p><span style=\"font-weight: 400;\">The website is available at https:\/\/duendestore.com\/, through which the Buyer can place an order.<\/span><\/p><p><b>SELLER<\/b><\/p><p><span style=\"font-weight: 400;\">DUENDE\u00a0 S.C.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Gabriela Narutowicza 62\/12<\/span><\/p><p><span style=\"font-weight: 400;\">97-300 Piotrk\u00f3w Trybunalski<\/span><\/p><p><span style=\"font-weight: 400;\">NIP: 7712918991<\/span><\/p><p><span style=\"font-weight: 400;\">REGON : 521785880<\/span><\/p><p><span style=\"font-weight: 400;\">BANK ACCOUNT::\u00a0 69 1140 2004 0000 3802 8237 0385<\/span><\/p><p><b>SYSTEM<\/b><\/p><p><span style=\"font-weight: 400;\">A team of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network, commonly referred to as the Internet.<\/span><\/p><p><b>TIME LIMIT FOR COMPLETION<\/b><\/p><p><span style=\"font-weight: 400;\">The number of hours or working days on the product card.<\/span><\/p><p><b>ARRANGEMENT<\/b><\/p><p><span style=\"font-weight: 400;\">A distance <\/span><span style=\"font-weight: 400;\">agreement within<\/span><span style=\"font-weight: 400;\"> the meaning of the Consumer Rights Act of May 30, 2014 in the case of Consumers and a sales <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> within the meaning of art. 535 of the Civil Code Act of April 23, 1964 in the case of Buyers.<\/span><\/p><p><b>DEFECT<\/b><\/p><p><span style=\"font-weight: 400;\">Both a physical defect and a legal defect.<\/span><\/p><p><b>PHYSICAL DEFECT<\/b><\/p><p><span style=\"font-weight: 400;\">Non-compliance of the item sold with the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">, in particular if the item:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It has no properties that this kind of thing should have due to the purpose specified in the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> or resulting from circumstances or destination;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Does not have properties that the Seller has provided to the Consumer,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is not suitable for the purpose of which the Consumer informed the Seller at the conclusion of the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">, and the Seller did not raise any objections to such an intended use;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It was delivered to the Consumer in an incomplete state;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the event of improper installation and commissioning, if these activities were performed by the Seller or a third party for which the Seller is responsible, or by a Consumer who followed the instructions received from the Seller;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It does not have the properties provided by the manufacturer or his representative or the person who places the item on the market within the scope of his business activity, and the person who, by placing his name, trademark or other distinctive sign on the item sold, presents himself as the manufacturer, unless the Seller knew these assurances or, judging reasonably, could not know or could not have influenced the Consumer&#8217;s decision to conclude the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">, or if their content was corrected prior to the conclusion of the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">.<\/span><\/li><\/ol><p><b>LEGAL DEFECT<\/b><\/p><p><span style=\"font-weight: 400;\">A situation where the item sold is owned by a third party or is encumbered with the right of a third party, and where the restriction on the use or disposal of the item results from a decision or judgment of a competent authority.<\/span><\/p><p><b>ORDER<\/b><\/p><p><span style=\"font-weight: 400;\">Buyer&#8217;s declaration of intent made via the store, clearly specifying: the type and quantity of products; type of delivery; payment method; the place of delivery of the item, the Buyer&#8217;s data and aiming directly at the conclusion of the <\/span><span style=\"font-weight: 400;\">agreement between<\/span><span style=\"font-weight: 400;\"> the Buyer and the Seller.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a72. GENERAL CONDITIONS<\/span><\/p><p><b>AGREEMENT <\/b><span style=\"font-weight: 400;\">is concluded in Polish, in accordance with Polish law and these regulations.<\/span><\/p><p><b>SELLER <\/b><span style=\"font-weight: 400;\">is obliged and undertakes to provide services and deliver goods free from defects.<\/span><\/p><p><span style=\"font-weight: 400;\">The prices provided by the Seller are expressed in Polish currency, euro and British pound sterling and are gross prices (including VAT). Product prices do not include the cost of delivery, which is specified in the delivery price list.<\/span><\/p><p><span style=\"font-weight: 400;\">All dates are calculated in accordance with art. 111 of the Civil Code, i.e. the period marked in days ends with the end of the last day, and if the beginning of the period marked in days is an event, it is not taken into account when calculating the date of the day on which the event occurred.<\/span><\/p><p><span style=\"font-weight: 400;\">Confirmation, disclosure, consolidation, securing of all material provisions of the <\/span><span style=\"font-weight: 400;\">agreement <\/span><span style=\"font-weight: 400;\">in order to gain access to this information in the future takes the form of:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">order confirmation by sending to the indicated e-mail address: orders, pro forma invoices, information about the right to withdraw from the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">, these regulations in pdf version, the model withdrawal form in pdf version, links to download the regulations and the withdrawal template;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">attached to the completed order, sent to the indicated place of issue of printed items: proof of purchase, information on the right to withdraw from the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">, these regulations, a model withdrawal form.<\/span><\/li><\/ul><p><b>SELLER <\/b><span style=\"font-weight: 400;\">provides the Buyer using the system with the correct operation of the store in the following browsers: IE version 7 or newer, FireFox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest JAVA and FLASH versions installed, on screens with resolution horizontal image above 1024 px.<\/span><\/p><p><span style=\"font-weight: 400;\">Using third-party software that affects the functioning and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, Safari may affect the correct display of the store, so in order to obtain full functionality of the https:\/\/duendestore.com store, disable them all.<\/span><\/p><p><b>The BUYER<\/b><span style=\"font-weight: 400;\"> may use the option of remembering his data by the store in order to facilitate the process of placing another order. For this purpose, the Buyer should provide the login and password necessary to access his account.<\/span><\/p><p><span style=\"font-weight: 400;\">The login and password are a sequence of characters determined by the Buyer, who is obliged to keep them secret and protect them against unauthorized access by third parties. The buyer can view, correct, update data and delete the account in the store at any time.<\/span><\/p><p><b>The SELLER<\/b><span style=\"font-weight: 400;\"> complies with the code of good practice.<\/span><\/p><p><b>The BUYER<\/b><span style=\"font-weight: 400;\"> is obliged to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">use the store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">not to take actions such as: sending or posting unsolicited commercial information (spam) within the store,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">use the store in a way that is not inconvenient for other Buyers and for the Seller,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">use of any content included in the store only for personal use,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">use the store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the regulations, as well as the general principles of netiquette.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a73. CONCLUSION OF THE AGREEMENT AND FULFILLMENT<\/span><\/p><p><b>ORDERS<\/b><span style=\"font-weight: 400;\"> can be placed 24 hours a day.<\/span><\/p><p><span style=\"font-weight: 400;\">In order to place an order, the Buyer should perform at least the following steps, some of which may be repeated many times:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">adding a product to the basket;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">choosing the type of delivery;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">choosing the type of payment;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">choosing the place of handing over the item;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">placing an order in the store by clicking the &#8220;ORDER&#8221; button.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The conclusion of the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> with the consumer takes place at the time of placing the order. The execution of the Consumer&#8217;s order payable on delivery takes place immediately, and the order payable by bank transfer or via the electronic payment system after the Consumer&#8217;s payment is credited to the Seller&#8217;s account, which should take place within 3 days of placing the order.<\/span><\/p><p><span style=\"font-weight: 400;\">The conclusion of the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> with the <\/span><span style=\"font-weight: 400;\">Consumer<\/span><span style=\"font-weight: 400;\"> takes place upon the acceptance of the order by the Seller. The execution of the <\/span><span style=\"font-weight: 400;\">Consumer<\/span><span style=\"font-weight: 400;\">&#8216;s order payable on delivery takes place immediately after the conclusion of the agreement\u00a0 and the order payable by bank transfer or via the electronic payment system after the conclusion of the agreement\u00a0 and the <\/span><span style=\"font-weight: 400;\">Consumer<\/span><span style=\"font-weight: 400;\">&#8216;s payment is credited to the Seller&#8217;s account.<\/span><\/p><p><span style=\"font-weight: 400;\">Sending the subject of the agreement takes place within the time limit specified on the product card, and for orders consisting of many products, the longest date specified on the product cards. The time limit begins with the completion of the agreement .<\/span><\/p><p><span style=\"font-weight: 400;\">The purchased subject of the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> is, together with the sales document selected by the Buyer, sent with the type of delivery selected by the Buyer to the place of issue of the item indicated by the Buyer in the order, along with the attached attachments referred to in \u00a72 point 6b.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a74. THE RIGHT TO WITHDRAW FROM THE AGREEMENT<\/span><\/p><p><b>CONSUMER, <\/b><span style=\"font-weight: 400;\">is entitled pursuant to art. 27 of the Consumer Law, the right to withdraw from a distance <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">, without giving a reason and without incurring costs, except for the costs specified in art. 33, art. 34 of the Consumer Law.<\/span><\/p><p><span style=\"font-weight: 400;\">The deadline to withdraw from a distance <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> is 14 days from the receipt of the shipment by the buyer, and it is enough to send a statement before its expiry to meet the deadline.<\/span><\/p><p><span style=\"font-weight: 400;\">The declaration of withdrawal from the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> may be submitted by the Consumer on the form, the specimen of which is Annex 2 to the Consumer Law, on the form available at: <span style=\"text-decoration: underline;\"><a href=\"https:\/\/duendestore.com\/en\/returns\/\">https:\/\/duendestore.com\/en\/returns\/<\/a><\/span><\/span><\/p><p><span style=\"font-weight: 400;\">In the event of withdrawal from the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">, the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> is considered void.<\/span><\/p><p><b>CONSUMER<\/b><span style=\"font-weight: 400;\"> is obliged to return the item to the Seller immediately, but not later than 14 days from the date on which he withdrew from the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">.<\/span><\/p><p><b>CONSUMER<\/b><span style=\"font-weight: 400;\"> sends back the items that are the subject of the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> from which he withdrew at his own expense and risk.<\/span><\/p><p><b>CONSUMER<\/b><span style=\"font-weight: 400;\"> is responsible for reducing the value of the item being the subject of the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.<\/span><\/p><p><b>SELLER <\/b><span style=\"font-weight: 400;\">shall immediately, not later than within 14 days from the date of receipt of the declaration of withdrawal from the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> submitted by the Consumer, return to the Consumer all payments made by him, including the costs of delivering the goods, and if the Consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller The Seller will not reimburse the Consumer for additional costs in accordance with Article 33 of the Consumer Law.<\/span><\/p><p><b>SELLER <\/b><span style=\"font-weight: 400;\">will refund the payment using the same payment method as used by the Consumer, unless the Consumer has expressly agreed to a different payment method that does not involve any costs for him.<\/span><\/p><p><b>SELLER <\/b><span style=\"font-weight: 400;\">may withhold the reimbursement of the payment received from the Consumer until the item is returned or the Consumer provides proof of its return, depending on which event occurs first.<\/span><\/p><p><b>CONSUMER, <\/b><span style=\"font-weight: 400;\">in accordance with Article 38 of the Consumer Law, is not entitled to withdraw from the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">, in particular:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">in which the subject of the service is a non-prefabricated item, manufactured according to the consumer&#8217;s specifications or serving to satisfy his individual needs;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">\u00a75. WARRANTY<\/span><\/p><p><b>SELLER <\/b><span style=\"font-weight: 400;\">pursuant to Art. 558\u00a71 of the Civil Code completely excludes liability to <\/span><span style=\"font-weight: 400;\">Consumers <\/span><span style=\"font-weight: 400;\">due to physical and legal defects (warranty).<\/span><\/p><p><b>SELLER <\/b><span style=\"font-weight: 400;\">is liable to the Consumer under the terms of art. 556 of the Civil Code and subsequent ones for defects (warranty).<\/span><\/p><p><span style=\"font-weight: 400;\">In the case of an agreement with a consumer, if a physical defect has been found within one year from the date of delivery of the item, it is assumed that it existed at the time the risk passed on to the consumer.<\/span><\/p><p><b>CONSUMER,<\/b><span style=\"font-weight: 400;\"> if the item sold has a defect, it may:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">submit a statement requesting a price reduction;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">make a declaration of withdrawal from the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">;<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a non-defective one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller or the seller has not satisfied the obligation to replace the item with a defect-free one or to remove the defect.<\/span><\/p><p><b>CONSUMER <\/b><span style=\"font-weight: 400;\">may, instead of the removal of the defect proposed by the Seller, demand that the item be replaced with a defect-free one, or instead of replacing the item, demand that the defect be removed, unless it is impossible to bring the item into compliance with the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> in a manner chosen by the Consumer or would require excessive costs compared to the method proposed by the Seller, however, when assessing the excess of costs, the value of the item free from defects, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Consumer would otherwise be exposed.<\/span><\/p><p><b>CONSUMER <\/b><span style=\"font-weight: 400;\">may not withdraw from the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\"> if the defect is irrelevant.<\/span><\/p><p><b>CONSUMER,<\/b><span style=\"font-weight: 400;\"> if the item sold has a defect, it may also:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">demand that the item be replaced with one that is free from defects;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">demand that the defect be removed.<\/span><\/li><\/ul><p><b>SELLER <\/b><span style=\"font-weight: 400;\">is obliged to replace the defective item with a non-defective one or remove the defect within a reasonable time without undue inconvenience to the Consumer.<\/span><\/p><p><b>SELLER <\/b><span style=\"font-weight: 400;\">may refuse to accept the Consumer&#8217;s complaint if the defect is irrelevant or is related to the nature of the material from which the product is made and arises in connection with the use of the goods.<\/span><\/p><p><b>SELLER<\/b><span style=\"font-weight: 400;\"> is obliged to accept the defective item from the Consumer in the event of replacement of the item with a non-defective one or withdrawal from the <\/span><span style=\"font-weight: 400;\">agreement<\/span><span style=\"font-weight: 400;\">.<\/span><\/p><p><b>SELLER<\/b><span style=\"font-weight: 400;\"> within fourteen days will respond to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">statements about a request for a price reduction;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">requests to replace the item with one free from defects;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">defect removal request.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Otherwise, it is considered that he considered the Consumer&#8217;s statement or request justified.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a76. PRIVACY POLICY AND SECURITY OF PERSONAL DATA:<\/span><\/p><p><span style=\"font-weight: 400;\">The administrator of databases of personal data provided by the Consumers of the store is the Seller.<\/span><\/p><p><b>SELLER <\/b><span style=\"font-weight: 400;\">undertakes to protect personal data in accordance with the Personal Data Protection Act of August 29, 1997 and the Electronic Services Provision Act of July 18, 2002. By providing his personal data to the Seller when placing the order, the Buyer agrees to their processing by the Seller in order to complete the order. The buyer has the option of viewing, correcting, updating and deleting his personal data at any time.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a77. FINAL PROVISIONS :<\/span><\/p><p><span style=\"font-weight: 400;\">Nothing in these regulations is intended to infringe the Buyer&#8217;s rights. It cannot be interpreted in this way, because in the event of non-compliance of any part of the regulations with applicable law, the Seller declares absolute compliance and application of this law in place of the challenged provision of the regulations.<\/span><\/p><p><span style=\"font-weight: 400;\">Registered Buyers will be notified by email about changes to the regulations and their scope (to the e-mail address provided during registration or ordering). The notification will be sent at least 30 days before the entry into force of the new regulations. The changes will be introduced in order to adapt the regulations to the applicable legal status.<\/span><\/p><p><span style=\"font-weight: 400;\">The current version of the regulations is always available to the Buyer in the regulations tab at <span style=\"text-decoration: underline;\"><a href=\"https:\/\/duendestore.com\/en\/regulations\/\">https:\/\/duendestore.com\/en\/regulations\/<\/a><\/span><\/span><\/p><p><span style=\"font-weight: 400;\">During the execution of the order and throughout the entire period of after-sales care, the Buyer shall be bound by the regulations accepted by him when placing the order. Except when the Consumer finds it less favorable than the current one and informs the Seller about the selection of the current one as binding.<\/span><\/p><p><span style=\"font-weight: 400;\">In matters not covered by these regulations, the relevant applicable legal provisions shall apply. Disputed issues, if the Consumer expresses such a will, are resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or the arbitration process at the Provincial Inspectorate of Trade Inspection. The consumer may also use equivalent and lawful methods of pre-trial or out-of-court dispute resolution, e.g. via the EU ODR internet platform at http:\/\/ec.europa.eu\/consumers\/odr\/. As a last resort, the matter is settled by a court having local and material jurisdiction.<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Regulations The conclusion of the agreement between the Consumer and the Seller may take place in two ways. Before placing an order, the Consumer has the right to negotiate all provisions of the agreement with the Seller, including those changing the provisions of the following regulations. Negotiations should be conducted in writing and sent to [&hellip;]<\/p>\n","protected":false},"author":2538,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7826","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Regulations - Duende Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/duendestore.com\/en\/regulations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Regulations - Duende Store\" \/>\n<meta property=\"og:description\" content=\"Regulations The conclusion of the agreement between the Consumer and the Seller may take place in two ways. 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